RSM Domestic Appliances Ltd - Appliance Repairs Company Based in Woking

Repair and sales of most domestic appliances. Fixed rate repairs on all jobs and as a special introduction offer we will issue a voucher which can be redeemed against any new appliance or subsequent repair job. As well as our Appliance Repair Service we also have High Street Shops based in Guildford, Epsom, Ashtead, Bookham and Woking (Knaphill) Surrey.

Within our stores we hold hundreds of appliances in stock for fast delivery and installation if required. We are passionate about delivering excellent customer service and pride ourselves on being professional and friendly, taking care and pride in all work undertaken.

We supply both Free Standing and Built In Appliances of most manufacturers

Bosch – Neff – Siemens – Hotpoint – Indesit- Whirlpool – Lec – Stoves – Belling – Beko – Blomberg – Hoover – Smeg

As part of the Euronics buying group you can buy on line or in store knowing you have the back up supply and support from you local retailer.

Our delivery drivers will install, test and show you how the new machine works. The old machine is taken away along with all the packing.

We also offer small appliance repairs of items such as vacuum cleaners, coffee makers, food mixers, steam cleaners etc. Feel free to bring your appliance to one of our stores or just give us a ring to discuss the repair.

We have been trading for over 40 years so we should be able to answer most questions.

Services Offered

American Style Fridge Freezer Repair
Cooker Repair
Dishwasher Repair
Electric Cooker Repair
Electric Oven Repair
Freezer Repair
Fridge Freezer Repair
Fridge Repair
Oven Repair
Tumble Dryer Repair
Washer Dryer Repair
Washing Machine Repair

Service Area

Opening Hours

RSM Domestic Appliances Ltd are open during the following hours:

Monday	9AM–5:30PM
Tuesday	9AM–5:30PM
Wednesday	9AM–5:30PM
Thursday	9AM–5:30PM
Friday	9AM–5:30PM
Saturday	9AM–5:30PM
Sunday	Closed

Contact Details

1-2, Albion Parade, Knaphill, Woking, GU21 2PS
01483 475000

Website

RSM Domestic Appliances Ltd Reviews

3 based on 4 reviews

4 reviews on “RSM Domestic Appliances Ltd”

Harrison Blair says:

March 3, 2023 at 5:04 pm

My interaction with RSM started as I had a faulty espresso coffee machine that needed repairing.

I initially spoke to them on the phone, they advised they could look at the item within two days and that they would charge £40. I took it in there the following day and it was agreed it would be looked at by Monday, this was important to me as I was going away.

On Monday I called them to get an update and was advised that the engineer was “on the van” and therefore unable to complete the work in the initial timeframe offered. I then called the following day and they said they would try and have it looked at by then.

By close of play Tuesday, the engineer called to say it needed a part that was circa £200 but he wasn’t able to source it. He said he’d call me back ASAP once he’d been able to source the part.

I never heard back from him, so on Saturday I called to say that I would be collecting my item.

Not only have I had to chase them repeatedly, in the end RSM weren’t able to complete the work and failed to update me as agreed.

What’s worse is the whole ordeal costed me £40 as my charge was ‘non-refundable’.

I very rarely am that dissatisfied to leave a review, but I do not want anyone else to experience the poor service / dubious charges that I encountered.

Being an honest and transparent person, I said to the lady upon collection that I was disappointed with the service, to which she didn’t respond. I told her I would be writing a review to reflect the service afforded to me, she replied with “I don’t work at this branch”.

The final interaciton was an insight into the whole experience. Poor.

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phil collins says:

March 5, 2023 at 4:16 pm

Thanks to the staff and the repair man steve for doing a good job on my washing machine came back good as new

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Harry Collins says:

March 6, 2023 at 2:28 pm

I took my vacuum in to be repaired. The staff were really friendly and helpful. The repair man fixed it very quickly and when I picked it up he explained what was wrong and even gave it a clean inside. Would definitely recommend to all my friends and was good value for money.

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Ayesha Karimi says:

March 10, 2023 at 7:27 pm

Deceitful, scamming behaviour

A similar incident happened a few years ago with RSM Domestic Appliances Knaphill, but because I had just given birth I thought it was me having baby brain that I wasn’t remembering things, rather than the shop being deceitful.

I took a hoover to get serviced at the store with my toddler and was told by a lady working there it would be £25 for the service. I remembered from last time that at collection, they claimed I needed to pay an extra £15 or so because of VAT (which I did), so I asked them if there would be any other cost / servicing charges / VAT etc, to which the lady said no. I explained that I had a another hoover at home so would only decide on servicing this one depending on the full price. She again said there would be no further costs. Another gentleman at the desk said there can be, but they will ring and confirm with me if any other parts are needed before they go ahead with ordering. I said I was really not interested in parts or further work on the hoover.

They rang me a few days later when I was at work so I couldn’t answer.

A couple of days later, I rang them for an update. The lady answered and said there was an extra £17 to pay. I was obviously taken aback by this and said I was told there would be no other costs. She said “£25 was a deposit if you remember what I said. . . I didn’t say there wouldn’t be any other costs”. This was just not true. I explained I had a another hoover at home and was really not bothered about this one and that I would have happily given this one away had they told me the full costs. The lady asked “Shall we put all the dust and dirt and everything back in it then?” After some back and forth she asked, “How are you going to prove that’s what I said? I’ve worked here 15 years.” I explained that the call was being recorded (all calls on my phone are recorded) and I had the receipt.” She panicked and immediately shut the phone on me.

I then went to the shop and showed on their copy of the receipt where it said “Call customer with price before go ahead”. I asked why they went ahead without my confirmation, to which she said that they had left a voicemail – they hadn’t, and even if they think they left a voicemail, they are not allowed to go ahead without actually speaking to me for my approval. The lady was constantly shaking her head and then asked “So you’re going to throw a Dyson away just for the sake of a few pounds?” I explained it was nothing to do with the money, but the fact that they had deceived their customer (and now I’m sure they did the same thing last time). I asked her name; she declined giving me her name, lost her temper and said “Oh just take the flipping thing” and went off to the back of the store. Though I did not want to, I took a photo of her to let the manager know who it was who dealt with me.

I wrote a public review and within minutes got a call from the owner apologising, but this was insincere and just felt that he wanted me to get my review off the internet. I think people should be aware of this scam that they did twice and the way the lady dealt with it and the insincere response of the owner.

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