Beko Washing Machine Not Draining? (do this)

Where would we be without our washing machines? The washing machine has to be one of the most useful appliances in our homes, and Beko make great washing machines. But if your Beko washing machine is not draining, it can be a big problem.

There’s the very real possibility of your washroom flooding or at the very least, your laundry is too damp to dry properly. Thankfully, there’s usually a simple reason why your Beko washing machine isn’t draining.

If your Beko washing machine isn’t draining, it’s usually one of three things – It’s either a kinked or blocked drain hose, a clogged pump filter or problems with wastewater.

Why Your Beko Washing Machine Isn’t Draining

The first thing you need to realise is washing machines are complex machines. They have many internal components that could become faulty at any time. So, it’s really important that you discover what’s causing the issue because there’s only so much us amateurs can achieve.

There comes a point when we all have to call in an expert to fix our machines. If your washing machine is still under warranty, we’d advise contacting Beko before you start investigating any potential problems. As you could invalidate your warranty if you start tampering with anything.

Plus, if you don’t know what you’re doing, you could make the problem ten times worse than it already is. If your machine isn’t still under warranty and you don’t feel confident or competent enough to tackle it yourself, you should call an engineer. It takes someone wise to realise they don’t have the skill to fix everything.

Kinked Or Blocked Drain Hose

If the drain hose is bent or kinked, it could be slowing the water down just enough to cause the problem. Take a look at the pipe and see if it has a kink or a bend in it. If it does, it’s a simple fix, just straighten the pipe out, this should fix the problem.

If the pipe isn’t bent or kinked but you can see that it’s blocked, you’ll need to remove the drain hose from the machine carefully, and remove the blockage. Push a blunt stick or similar into one end of the pipe and dislodge the obstacle. Or pour vinegar or some other type of pipe unblocker down the pipe.

Once the obstacle has been successfully removed replace the pipe and the machine should be working properly again.

Clogged Pump Filter

This is a very common problem with Beko washing machines because the pump filter should be cleaned every three months. Most people aren’t aware that the pump filter needs periodically cleaning out which is why it can become a problem.

The pump filter is there to catch any foreign objects like coins, nails, screws, buttons or whatever, which fall out during a normal wash cycle. If the filter isn’t cleaned out regularly, dirt and grime as well as detergent can build up along with any of these objects that get trapped in the filter and cause a blockage. Which in turn, prevents the machine from draining as it should.

How To Clean The Beko Washing Machine’s Pump Filter

This is a relatively simple task and as it’s part of the regular maintenance of your machine, it will not invalidate your warranty.

1. Locate the pump filter
   The pump filter is usually located at the bottom front of the machine behind a pull down panel.
2. Place a towel on the floor in front of the opened panel
   Once you remove the filter cap, there will be some water that will leak out onto the floor. If your machine is full of water, you will need to place a large flattish bowl underneath the filter cap to catch the water from the machine. You will need to control the flow of water via the filter cap and empty the bowl every time it fills up. Before removing some more of the water via the filter.
3. Locate the filter cap or drain hose
   Some models have a small hose behind the covering panel to allow the water to drain, others will simply flow water as soon as the cap is opened. If there is a hose, pull it out and unplug it allowing any water to fill your bowl. If there is no pipe just turn the filter anti-clockwise to remove it.
4. Clean the filter
   Remove any dirt, objects or debris that has built up in the filter then rinse it with clean water.
5. Check the impeller moves freely
   Whilst the filter is out of the pump, gently twist the impeller with your finger to ensure it moves freely.
6. Replace the filter
   Either cap the hose or turn the filter clockwise to replace it into the pump.

Wastewater Problems

If the drain hose and pump filter are not the source of the problem, it’s likely to be a case of wastewater returning to the drum. To check that the waste pipe is clear do the following;

• Make sure the drain hose is tightly connected at the bottom of the washing machine. 
• Ensure the drain hose is connected to the waste pipe which should be attached to the wall beside the machine. 
• Make sure that the drain hose isn’t too far into the waste pipe, it should be no more than 6 inches (15cm) into the waste pipe.

If the inside of the drum is full of dirty, soapy water when the washing machine’s program ends, it’s likely to be the waste pipe that’s causing the issue. If the water in the drum looks clear and clean, the problem is probably somewhere else.

Beko Customer Support

If all of the above has failed to solve your problem, we recommend contacting Beko customer support on 0333 2079710. If you need to consult your washing machine’s user manual and you’ve misplaced it, click here to download a copy of your user manual.

Less Common Solutions To Fix A Beko Washing Machine That’s Not Draining

Below are some of the less common solutions which might solve the problem if all else fails.

Drain Pump Timer

If the drain pump was on the spin cycle timer it will be set to turn on after five minutes and turn off after ten minutes. If the drain pump isn’t working, check the timer. If the timer has expired, the drain pump will not operate. You will need to contact Beko for more information and assistance.

Water Level Control Knob

This adjusts the water level in the drum and should be set to the least amount of water, as this then allows all of the water to drain from the drum. The water level control knob can be found on the outside of the drum. Turn the control knob in an anti-clockwise direction this will ensure the knob is in the correct position to completely empty the drum..

The Drum Could Be Clogged

The holes in the drum could become clogged with lint etc over time which can prevent the laundry from getting cleaned and can cause the drum to rust and prevent it from draining. Inspect the drum closely, if the holes appear to be clogged, it’s time to clean the drum.

To clean the drum, mix one part water with two parts soap into a bucket and scrub the inside of the drum with this mixture using a stiff brush. Then rinse with fresh, clean water on a lint-free cloth.

Drive Belt Slipping

If the drive belt is slipping, the drum won’t spin fast enough which could cause it to not drain correctly. Inspect the drive belt and if it has become worn or loosened, replace it.

Beko washing machines are generally amongst the better, more reliable machines available and with the right maintenance they should give you many years of service.

Frequently Asked Questions